Returns policy

This page explains Firasunelo’s approach to refunds and cancellations if a paid course, workshop, or digital learning product is offered through firasunelo.pro. The current site is informational and its browser-only reservation form does not accept payment or create a booking. A specific offer may include additional checkout terms; those terms will be shown before payment.

Before a purchase

Course pages should describe the format, planned content, price, access period, and any relevant date before checkout. Read that information carefully and contact [email protected] with a question before purchasing if a material detail is unclear. Firasunelo does not promise that a course is suitable for every learning goal, device, schedule, or accessibility need.

Cancellation requests

For a scheduled live course or workshop, request cancellation by email as soon as possible and include the purchaser’s name, purchase date, and the course name. The ability to cancel and the amount of any refund can depend on the date of the request, whether access materials have been provided, and any venue or payment-provider terms clearly presented at purchase. A request is not automatically approved merely because it is sent.

Digital access

Where immediate access to downloadable or streamed course material is provided, applicable consumer law may limit withdrawal rights after access begins with the purchaser’s express consent. Firasunelo will aim to present that point clearly at checkout when it applies. If files are technically inaccessible because of an issue on Firasunelo’s side, contact us with a description and reasonable evidence so the issue can be investigated.

What may be refunded

A refund may be considered when Firasunelo cancels a paid scheduled offering, materially fails to provide the purchased access after reasonable troubleshooting, or is required to provide one under applicable law. Refund decisions may take account of access already supplied, completed live sessions, non-refundable third-party costs disclosed in advance, and payment-processor rules. Refunds, when approved, are normally returned to the original payment method where possible.

What is not covered

Changes of preference, lack of time, a change in employment circumstances, inability to obtain a desired outcome, or dissatisfaction with a learning format do not by themselves establish a right to a refund. Firasunelo also cannot refund amounts paid to independent third parties unless the applicable law or their own terms require it. This policy does not limit any non-waivable consumer rights that apply to you.

How to contact us

Send return or cancellation questions to [email protected] with “Return or cancellation” in the subject line. Include enough information to locate the purchase but never email card numbers, passwords, or other sensitive credentials. Policy changes apply prospectively unless applicable law requires otherwise.